Interwest is hiring an IT Help Desk Specialist in our Elk Grove Office

IT HELP DESK

Interwest Consulting Group is seeking a motivated IT Help Desk Specialist to work out of our Elk Grove, CA office.  The Interwest philosophy is integrated in every aspect of our challenging, unique, and fun culture.  Working with Interwest will give you the opportunity to work in a dynamic and flexible environment which we believe attracts employees that will help us focus on the quality service our company is built on.

About Us: 
Interwest Consulting Group provides professional consulting services to municipalities. Our areas of expertise are in city or county public works, engineering, and building services serving clients in Northern and Southern California. We offer an excellent benefit package and competitive salary.

About You:
In this role you will ensure an outstanding level of customer service by providing direct IT support to company and client, being responsible for organizing the Helpdesk to be flexible and adaptable to meet the changing needs of the company; by identifying, researching and resolving, complex technical problems.

Duties:

• Provide timely and considerate Help Desk support (desktops, servers, network, printers, phones) 
• Document technical solutions.
• Set up work stations for new employees and provide IT introductory training.
• Responsible for virus management; prevention, detection and removal.
• Troubleshoot current Microsoft operating systems, servers and workstations.
• Microsoft Office applications (Excel, Outlook, PowerPoint, Visio and Word)
• Provide support for phone messaging system, voicemail, electronic fax, and cellular phones.
• Follow documented processes.
• Some travel to client locations.

Skills and requirements:

• A desire to make work fun and enjoyable (this is first on the list for a reason).
• Must possess a positive and cooperative attitude.
• Must demonstrate a willingness to quickly adapt to changing priorities.
• Bachelors or Associates degree (or be enrolled in a program working to receive one)

To apply, please submit letter of interest and resume to careers@interwestgrp.com.