Accela Customization

Interwest works with public agencies to implement and customize Enterprise software applications. At the City of Roseville, Interwest IT has worked on a variety of projects to customize the application to meet the City’s needs from report creation to workflow customization.

ACA ACCELA CITIZEN ACCESS

Without customization, Accela allows anyone to schedule inspections in the public citizen application. Using the Expression Builder, Page Flow Editor tools, and javascript, Interwest customized the ACA page to use the City’s specific workflow to hide/show fields based on the values entered in previous fields. The application is now able to stop a user from entering a commercial inspection as those need to be requested in person saving City staff time contacting contractors to notify them of the need to come into the City to schedule it.

DEFERRED INTEREST REPORT

Some of the City’s fees, if not paid begin incurring interest immediately. The City needed a report to show the fees and interest (if applicable) to allow the counter staff to calculate and print the interest owed allowing better communication with citizens and contractors. 

FIRE INSPECTION REPORT

The City’s Fire Inspectors used to bring paper forms in triplicate to fire inspections The form was filled out, signature recorded, a copy was given to the owner/resident, and the data from the form was then entered into the software when the inspector was back at the office. 

The Fire Inspectors now use Accela Mobile Office (AMO) on tablets when doing fire inspections. Interwest IT recreated the City’s paper form in Accela and added a customization to accept signatures. The inspectors now fill out the form in the field, get the signature directly on the tablet, and use mobile printers to print the form for the citizen/contractor. The information is synced back to Accela when the inspector returns to the office saving the inspectors the time required to enter the data into the software and keep track of the paper signatures.

If an inspection is failed, the reason for failure is carried over into the re- inspection and the time frame for re-inspection can be customized on the printed report. 

Interwest implements Accela at public agencies. Do you need assistance with implementation of Accela? Contact our IT team!