Accela Customization

Interwest works with public agencies to implement and customize Enterprise software applications. At the City of Roseville, Interwest IT has worked on a variety of projects to customize the application to meet the City’s needs from report creation to workflow customization.

ACA ACCELA CITIZEN ACCESS

Without customization, Accela allows anyone to schedule inspections in the public citizen application. Using the Expression Builder, Page Flow Editor tools, and javascript, Interwest customized the ACA page to use the City’s specific workflow to hide/show fields based on the values entered in previous fields. The application is now able to stop a user from entering a commercial inspection as those need to be requested in person saving City staff time contacting contractors to notify them of the need to come into the City to schedule it.

DEFERRED INTEREST REPORT

Some of the City’s fees, if not paid begin incurring interest immediately. The City needed a report to show the fees and interest (if applicable) to allow the counter staff to calculate and print the interest owed allowing better communication with citizens and contractors. 

FIRE INSPECTION REPORT

The City’s Fire Inspectors used to bring paper forms in triplicate to fire inspections The form was filled out, signature recorded, a copy was given to the owner/resident, and the data from the form was then entered into the software when the inspector was back at the office. 

The Fire Inspectors now use Accela Mobile Office (AMO) on tablets when doing fire inspections. Interwest IT recreated the City’s paper form in Accela and added a customization to accept signatures. The inspectors now fill out the form in the field, get the signature directly on the tablet, and use mobile printers to print the form for the citizen/contractor. The information is synced back to Accela when the inspector returns to the office saving the inspectors the time required to enter the data into the software and keep track of the paper signatures.

If an inspection is failed, the reason for failure is carried over into the re- inspection and the time frame for re-inspection can be customized on the printed report. 

Interwest implements Accela at public agencies. Do you need assistance with implementation of Accela? Contact our IT team!

Data Migration to Accela

Interwest creates solutions for public agencies to migrate data between work order systems and integrate with Enterprise software applications.  For the City of Eastvale, Interwest created a custom web based hosted site to mimic their old software application and provide read only access to the data until their migration was in production.

Interwest’s IT team reviewed the data export from the old software application, mimicked the look and feel of that system in a new web based application, and provided access to staff of historical data during the transition.

NEED

The City had begun using Accela for new projects and needed historic data to be migrated into Accela. 

Eastvale’s contract with ELMS, their existing work order software vendor, was expiring at the end of the year. The fee their consultant responsible for migrating their data to Accela proposed was beyond the City’s budget for the project. 

SOLUTION

The City hired Interwest IT to take the export from their ELMS software, format the data into the structure required by their implementation consultant for import into Accela, and provide access to the historical data until their full migration to Accela was complete. 

BENEFIT

Interwest IT formatted the data at a significant cost savings to the City. The quick turn around and cost savings fit into the City’s project budget. 

Interwest also provided historic access to the City’s data in a format mimicking their old application which required no training for the users during a time of many transitions. 

 Interwest implements Accela at public agencies. Do you need assistance with a migration or implementation of Accela? Contact our IT team!