IT HELP DESK
Interwest Consulting Group is seeking a motivated IT Help Desk Specialist to work out of our Elk Grove, CA office. The Interwest philosophy is integrated in every aspect of our challenging, unique, and fun culture. Working with Interwest will give you the opportunity to work in a dynamic and flexible environment which we believe attracts employees that will help us focus on the quality service our company is built on.
About Us:
Interwest Consulting Group provides professional consulting services to municipalities. Our areas of expertise are in city or county public works, engineering, and building services serving clients in Northern and Southern California. We offer an excellent benefit package and competitive salary.
About You:
In this role you will ensure an outstanding level of customer service by providing direct IT support to company and client, being responsible for organizing the Helpdesk to be flexible and adaptable to meet the changing needs of the company; by identifying, researching and resolving, complex technical problems.
Duties:
- Provide timely and considerate Help Desk support (desktops, servers, network, printers, phones)
- Document technical solutions.
- Set up work stations for new employees and provide IT introductory training.
- Responsible for virus management; prevention, detection and removal.
- Troubleshoot current Microsoft operating systems, servers and workstations.
- Microsoft Office applications (Excel, Outlook, PowerPoint, Visio and Word)
- Provide support for phone messaging system, voicemail, electronic fax, and cellular phones.
- Follow documented processes.
- Some travel to client locations.
Skills and requirements:
- A desire to make work fun and enjoyable (this is first on the list for a reason).
- Must possess a positive and cooperative attitude.
- Must demonstrate a willingness to quickly adapt to changing priorities.
- Bachelors or Associates degree (or be enrolled in a program working to receive one)
To apply, please submit letter of interest and resume to careers@interwestgrp.com.
About Us:
Interwest Consulting Group, Inc. provides professional consulting services to municipalities. Our areas of expertise are in city or county public works, engineering, and building services serving clients in Northern and Southern California. We offer an excellent benefit package to include medical, dental, vision, life, LTD, paid holidays, PTO, competitive salary and collaborative work environment. To learn more about Interwest Consulting Group, Inc. go to: www.interwestgrp.com
About You:
IT Analyst is responsible for providing a reliable, secure and resilient network environment. This environment includes both internal and external access to staff, contractors, vendors and members of the public as necessary. The network environment must provide all users with a means to manage data, access data and share data to complete their daily tasks and responsibilities. The IT analyst provides this in a secure manner adhering to all appropriate regulations. The IT analyst is also responsible for all phones systems – both analog and digital and user training and training development on appropriate IT tools.
1) Infrastructure Connectivity – Cisco infrastructure devices
2) Active Directory/Directory Services - AD, DNS, DHCP, WINS
3) Network/Data Security
4) Email Systems/Message Integration & Collaboration
5) Server Management & Maintenance
6) Backup Services
7) Data Storage, Protection, Availability and Integrity Management & Maintenance
8) VoIP Phone Services – Cisco Unified Communications System.
9) Analog Phone Services
10) Provide and Maintain Network Services - AntiVirus, Update Services, FTP
11) Help Desk Tickets
12) Staff Training
13) Documentation – Network, User, Policy, Maps
14) Network Emergency/Disaster Recovery Plan
15) RFI Requests – Any email or electronic record requests submitted.
16) Network Project Planning including network design and data center design
17) Project Management, Research & Testing of New Hardware, Software and Infrastructure Changes
18) Desirable certifications and knowledge:
- Bachelor of Science - Computer Science
- Management Services - MIS
- Microsoft Exchange Server 2010
- Cisco Unified Communications v. 6 & 9
- Unity Connections 8.5
- Cisco UCCX v. 5 & 8
- Cisco CCNP
- MCSE, MCITP
- Sunridge (RIMS) Police CAD RMS Software
- Springbrook Financial System
- Cop Link
- LA County JDIC
Send resumes to: careers@interwestgrp.com
