Accela Customization

Interwest works with public agencies to implement and customize Enterprise software applications. At the City of Roseville, Interwest IT has worked on a variety of projects to customize the application to meet the City’s needs from report creation to workflow customization.

ACA ACCELA CITIZEN ACCESS

Without customization, Accela allows anyone to schedule inspections in the public citizen application. Using the Expression Builder, Page Flow Editor tools, and javascript, Interwest customized the ACA page to use the City’s specific workflow to hide/show fields based on the values entered in previous fields. The application is now able to stop a user from entering a commercial inspection as those need to be requested in person saving City staff time contacting contractors to notify them of the need to come into the City to schedule it.

DEFERRED INTEREST REPORT

Some of the City’s fees, if not paid begin incurring interest immediately. The City needed a report to show the fees and interest (if applicable) to allow the counter staff to calculate and print the interest owed allowing better communication with citizens and contractors. 

FIRE INSPECTION REPORT

The City’s Fire Inspectors used to bring paper forms in triplicate to fire inspections The form was filled out, signature recorded, a copy was given to the owner/resident, and the data from the form was then entered into the software when the inspector was back at the office. 

The Fire Inspectors now use Accela Mobile Office (AMO) on tablets when doing fire inspections. Interwest IT recreated the City’s paper form in Accela and added a customization to accept signatures. The inspectors now fill out the form in the field, get the signature directly on the tablet, and use mobile printers to print the form for the citizen/contractor. The information is synced back to Accela when the inspector returns to the office saving the inspectors the time required to enter the data into the software and keep track of the paper signatures.

If an inspection is failed, the reason for failure is carried over into the re- inspection and the time frame for re-inspection can be customized on the printed report. 

Interwest implements Accela at public agencies. Do you need assistance with implementation of Accela? Contact our IT team!

Data Migration and Reporting Services Webinar Recording

The recording of our webinar on Wednesday featuring data migration, integration and reporting services project is now available on our YouTube Channel.

Data Migration and Reporting Services Webinar

Data Migration and Reporting Services 

Please join us Wed, May 4th at 10:30am for an informative webinar featuring examples of data migration, data integration, and reporting projects Interwest has implemented for local government agencies including integrating asset management systems with GIS, migrating from a custom app to an off-the-shelf product, and reporting using Crystal Reports, Active Reports, SQL Reports and Custom web pages.

REGISTER NOW

Warm regards,
Steve Gay | GIS and IT Manager
Interwest Consulting Group | sgay@interwestgrp.com
D 916.436.3017 |M 916.838.6870 | www.interwestgrp.com

Data Migration to Accela

Interwest creates solutions for public agencies to migrate data between work order systems and integrate with Enterprise software applications.  For the City of Eastvale, Interwest created a custom web based hosted site to mimic their old software application and provide read only access to the data until their migration was in production.

Interwest’s IT team reviewed the data export from the old software application, mimicked the look and feel of that system in a new web based application, and provided access to staff of historical data during the transition.

NEED

The City had begun using Accela for new projects and needed historic data to be migrated into Accela. 

Eastvale’s contract with ELMS, their existing work order software vendor, was expiring at the end of the year. The fee their consultant responsible for migrating their data to Accela proposed was beyond the City’s budget for the project. 

SOLUTION

The City hired Interwest IT to take the export from their ELMS software, format the data into the structure required by their implementation consultant for import into Accela, and provide access to the historical data until their full migration to Accela was complete. 

BENEFIT

Interwest IT formatted the data at a significant cost savings to the City. The quick turn around and cost savings fit into the City’s project budget. 

Interwest also provided historic access to the City’s data in a format mimicking their old application which required no training for the users during a time of many transitions. 

 Interwest implements Accela at public agencies. Do you need assistance with a migration or implementation of Accela? Contact our IT team!

Asset Management Using SharePoint and GIS Recording

A recording of our May webinar is available online at: http://youtu.be/N_lnMyFe5xE 

Interwest is hiring an IT Help Desk Specialist in our Elk Grove Office

IT HELP DESK

Interwest Consulting Group is seeking a motivated IT Help Desk Specialist to work out of our Elk Grove, CA office.  The Interwest philosophy is integrated in every aspect of our challenging, unique, and fun culture.  Working with Interwest will give you the opportunity to work in a dynamic and flexible environment which we believe attracts employees that will help us focus on the quality service our company is built on.

About Us: 
Interwest Consulting Group provides professional consulting services to municipalities. Our areas of expertise are in city or county public works, engineering, and building services serving clients in Northern and Southern California. We offer an excellent benefit package and competitive salary.

About You:
In this role you will ensure an outstanding level of customer service by providing direct IT support to company and client, being responsible for organizing the Helpdesk to be flexible and adaptable to meet the changing needs of the company; by identifying, researching and resolving, complex technical problems.

Duties:

• Provide timely and considerate Help Desk support (desktops, servers, network, printers, phones) 
• Document technical solutions.
• Set up work stations for new employees and provide IT introductory training.
• Responsible for virus management; prevention, detection and removal.
• Troubleshoot current Microsoft operating systems, servers and workstations.
• Microsoft Office applications (Excel, Outlook, PowerPoint, Visio and Word)
• Provide support for phone messaging system, voicemail, electronic fax, and cellular phones.
• Follow documented processes.
• Some travel to client locations.

Skills and requirements:

• A desire to make work fun and enjoyable (this is first on the list for a reason).
• Must possess a positive and cooperative attitude.
• Must demonstrate a willingness to quickly adapt to changing priorities.
• Bachelors or Associates degree (or be enrolled in a program working to receive one)

To apply, please submit letter of interest and resume to careers@interwestgrp.com.

Webinar: Asset Management Using SharePoint and GIS, Tues 5/19/15 at 10:30am PT

Webinar: Tues, May 19^th 10:30am – 11:30am

Asset Management Using SharePoint and GIS

Please join us for an informative webinar featuring examples of asset management projects Interwest has implemented for local government agencies including facilities maintenance tracking in SharePoint and asset inspections and repair tracking using Collector for ArcGIS.

Warm regards, Steve Gay | GIS and IT Manager interwest Consulting Group | sgay@interwestgrp.com D 916.436.3017 |M 916.838.6870 | www.interwestgrp.com